1. Scope

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Tixxly are committed to protecting the rights of individuals in line with the Data Protection Act 1998 and the General Data Protection Regulation GDPR.

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2. Tixxly Ltd

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Tixxly Ltd, with company registration number 12474388, and trading as Tixxly.

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3. The type of personal information we collect

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We collect and process a range of personal data from you. For example; your name, address, email address, date of birth, debit card and credit card details (although we do not store your full credit, debit card or account details for security reasons).

We may also collect information about your usage of our website or app and information from any messages you post through chat solutions, through the app and from e-mails and letters that you send us.

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4. Why we have this data

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Most of the personal information we process is provided to us directly by you in order to fulfil our contract to you and provide services available to purchase on our website or app; to personalize your visits to our website or app; to manage your booking; and to provide you with the correct billing information.
There are times where we may also use your information to contact you for your views on our website, app or services or to to notify you occasionally about important changes or developments to the website, app, services or your booking. In addition, we may use your information to let you know about our other products and services that may be of a legitimate interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text or e-mail.

We may share your personal data with trusted third parties such as the supplier of the services fin order to process and manage your booking.

There are times where we may employ a third party service in certain areas to help.. In some cases, the third party may receive your information. However, at all times, we will act as controllers and will be responsible for the use of your information.

We may use aggregated information for the purposes of tracking usage of the website or app, to help us improve our website or app and for research and analysis purposes and we may pass this information on to third parties. We will not include any details that can be used to identify you.

We may use your information if we are under a legal duty to disclose this; or in order to enforce our website terms of use and any other agreement; and/or to protect the rights of Tixxly Ltd.

We may transfer some of your information to countries outside of the EU. Where this is the case, we have made sure that we have taken ICO compliant safeguards to ensure your data is protected in the same way it is in the EU.

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5. How we store your personal information

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Your information is stored securely, and we keep your personal data for no longer than is necessary for those purposes that we obtained it. Your personal information will be retained generally for the statutory required time or as long as we have a lawful reason to, whichever is longer. For further information, please request a copy of our data retention policy.

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6. Your data protection rights

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Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. ** Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Tixxly may charge a reasonable fee taking into account the administrative costs of providing the information; or inform you why this is not possible**

Please contact us at privacy@tixxly.com if you wish to make a request.

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7. How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@tixxly.com
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk